Privacy Policy

Last updated: April 2026

​

1. Who I am.

​

I am Beatriz Graffigna Lojendio, trading as MJoy Coaching, a sole trader providing health and nutrition coaching services. I am the data controller for personal data collected through this website and my coaching services.

​

I am registered with the Information Commissioner's Office (ICO) and comply fully with UK GDPR.

​

Contact: bea.g@mjoycoaching.co.uk

​

2. What information I collect.

​

On my website: I collect very limited personal information, including:

​

• Your name and email address if you submit an enquiry form

• Any information you choose to include in an email or message

• Basic contact details when you book a discovery call

​

I do not collect health information on my website.

​

During coaching (in a secure platform): All sensitive or health-related information is collected afterwards, inside Practice Better, a secure, GDPR-compliant platform used for all coaching work.

​

This may include:

​

• Health history and lifestyle information

• Coaching goals and progress

• Session notes and summaries

• Documents or questionnaires you complete

• Food diary information (for Clarity sessions)

​

Automatically collected information: My website may collect basic technical data, such as:

​

• IP address

• Browser type

• Pages visited

• Cookies (see Cookie Policy)

​

This helps me understand how the site is used.

​

3. How your information is used.

​

I use your information to:

​

• Respond to enquiries

• Arrange and conduct discovery calls

• Provide health and nutrition coaching (via secure client portal)

• Manage bookings and appointments

• Send session summaries, resources and follow-up guidance

• Maintain accurate client records

• Meet legal and professional obligations (accounting, tax, insurance)

​

I do not sell your information or share it with third parties for marketing.

​

4. Lawful basis for processing.

​

I process your information under:

​

• Consent: when you submit an enquiry or opt in to emails

• Contract: when you book a discovery call or coaching service

• Legitimate interest: for website analytics and improving services

• Legal obligation: for record-keeping and tax purposes

• Health data: processed only where necessary for coaching support, generally on the basis of explicit consent

​

You may withdraw consent at any time by emailing bea.g@mjoycoaching.co.uk.

​

5. Where your information is stored.

​

• Website enquiries: email inbox

• Discovery call details: secure client portal (Practice Better)

• Coaching information: secure client portal (Practice Better)

• Between-session communication: WhatsApp or secure client portal messaging

• Payments: secure payment processor

• Website analytics: anonymised visitor data to understand how the site is used

​

All sensitive data is stored only inside Practice Better's secure platform with encryption and password protection.

​

6. Who your information is shared with.

​

I do not share your personal data with third parties for marketing. I may share your data only where necessary to provide services or meet legal obligations:

​

• Practice Better — secure client management system (data processor)

• Payment processors — to process payments securely

• Website/IT providers — hosting, email, website maintenance

• Accountant/bookkeeper — for business and tax records (where necessary)

• Professional indemnity insurer — only if necessary (e.g., in relation to a complaint)

• ICO or regulators — where required by law

​

7. How long your information is kept.

​

• Enquiry emails: up to 12 months

• Discovery call details: retained until coaching begins or contact ends

• Client records (session notes, consent records, coaching information): up to 7 years from last contact/session, then securely deleted

• Financial records: retained for the period required for accounting/tax purposes (7 years)

​

8. Your rights.

​

Under UK GDPR, you have the right to:

​

• Access your personal data

• Correct inaccurate information

• Request deletion ("right to be forgotten") — note: I am legally required to keep client records and session notes for up to 7 years

• Withdraw consent at any time

• Restrict or object to processing (in some circumstances)

• Request a copy of your data in a portable format

• Lodge a complaint with the Information Commissioner's Office (ICO)

​

To make a request, email bea.g@mjoycoaching.co.uk.

​

9. Data security.

​

I take your privacy seriously and use secure systems, encrypted platforms, and password-protected devices to keep your information safe. Where a data breach occurs, I will notify affected individuals and the ICO within the required timeframes.

​

10. Cookies.

​

My website uses cookies to support basic functionality and understand how visitors use the site. You can manage or disable cookies through your browser settings or via the cookie banner on this website.

​

A full explanation is available in my Cookie Policy.

​

11. Changes to this policy.

​

This Privacy Policy may be updated occasionally to reflect changes in services or legal requirements. The latest version will always be available on this page.

​

Contact me: Bea Graffigna, MJoy Coaching, bea.g@mjoycoaching.co.uk, Brighton, UK.​